Refunds & Returns Policy

This refund and return policy applies to all children's bedding products purchased from Childrensbedss. We are committed to providing high-quality products and transparent after-sales service. The following detailed guidelines for returns, exchanges, and refunds are designed to protect your rights while ensuring a smooth process for both parties. Please read this policy carefully before initiating a return or exchange request.

1. Circumstances for Returns and Exchanges

We only accept returns and exchanges in the following situations, provided sufficient evidence (e.g., photos, videos) is provided:

The product arrived damaged, broken, or defective (e.g., cracked wooden frame, faulty drawer slides, missing parts).

The received product does not match the order description (e.g., wrong color, wrong size, design features not matching, such as missing drawers or windows).

Manufacturing defects discovered within the 30-day return period (e.g., loose hardware, cracked wood, uneven structure).

2. Return and Exchange Conditions

Return and exchange conditions:

The product must be in its original condition and unused (no signs of assembly, use, scratches, stains, or customer-caused damage).

All original packaging, accessories, instructions, and labels must be intact and returned with the product (missing any item may result in a partial refund or rejection of the return).

Proof of purchase (order confirmation email, receipt) must be provided to verify order details.

Non-returnable/non-exchangeable items:

Customized children's beds (e.g., personalized engraving, custom size/color according to specific requirements).

Products that have been assembled, used, or modified by the customer (excluding defects discovered upon unpacking).

Bedding, mattress covers, or other soft accessories (for hygiene reasons, unless damaged or defective upon arrival).

3. Return and Exchange Deadline

All return and exchange requests must be submitted within 30 calendar days of the product's delivery date (based on carrier delivery confirmation). Requests submitted after 30 days will not be accepted, and no refund or exchange will be issued.

4. Detailed Return Process

Initiating a Return Request: Please contact our customer service team via email (leyladuncan322@gmail.com) within 30 days. Please provide your order number, product name, reason for return, and clear photos/videos of the problem (e.g., damaged parts, incorrect product).

Obtaining Return Approval: Our team will review your request within 2 business days. If approved, you will receive a Return Authorization (RA) number and an official return address (do not return the product without an RA number and return address).

Packaging and Shipping the Product: Please pack the product carefully using all original materials and accessories. Please clearly label the Return Authorization (RA) number on the outer packaging. Please use a trackable courier company to ship the package (we recommend purchasing shipping insurance for high-value items).

Providing Shipping Confirmation: After the product has been shipped, please send the tracking number to our customer service team. This helps us track the return and process it promptly upon receipt.

5. Detailed Refund Process

After receiving and inspecting the returned product (usually within 3-5 business days of delivery to our warehouse), we will confirm that it meets the return conditions.

If the inspection is successful, we will initiate the refund process within 2 business days. The refund will be returned to your original payment method (e.g., credit card, PayPal, debit card).

Standard refund processing time is 5-10 business days, but the actual arrival time may vary depending on the processing rules of your bank or payment service provider. We are not responsible for delays caused by third-party financial institutions.

If the returned product is missing parts, has damaged packaging, or shows minor signs of use, we may only refund a partial amount (the deduction will be informed to you before processing).

6. Exchange Process

Requesting an Exchange: Please follow the first step of the return process (initiating a request) and explain that you wish to exchange the product (e.g., a different color, size, or undamaged version).

Approval and Return Instructions: Upon approval, we will provide a Return Authorization Number (RA) and a return address. You must return the original product to us according to the return guidelines.

Sending a replacement product: After receiving and confirming the condition of the returned product, we will process the exchange and ship a replacement product within 3 business days. You will receive a shipping confirmation email containing the replacement product tracking number.

Note: If the replacement product has a different price (e.g., upgrading to a higher-priced model), we will notify you of the price difference, which you will need to pay before the replacement product is shipped. If the replacement product has a lower price, we will refund the price difference to you.

7. Return and exchange fees

Free Return Shipping: If the return is due to product defect, wrong item shipped, or manufacturing error, we will cover the return and exchange shipping costs (a prepaid shipping label will be provided for eligible returns).

Customer Paid Shipping: If the return is due to personal reasons (e.g., changing one's mind, selecting the wrong size but the product itself is not defective), the customer will bear all return shipping costs. In this case, the customer will also bear the exchange shipping costs.

Non Refundable Fees: Original shipping costs (if any) will not be refunded unless the return is due to our error (e.g., product defect, wrong item shipped).

8. Order Cancellation

Pre Shipping Cancellation: If you wish to cancel your order before it ships, please contact our customer service immediately. We will process your cancellation request and issue a full refund within 3 to 5 business days, without any additional fees.

Post Shipping Cancellation: Once the product has been shipped, the order cannot be cancelled. You must return the product after receiving it following the return process described above, and be subject to applicable return conditions and fees.

9. Contact Us

For any questions, concerns, or assistance regarding returns, exchanges, or refunds, please contact our customer service team during business hours:

Company: Guangzhou Wanglinchang E-commerce Co., Ltd.

Address: Chambre 201, n° 5 rue Songnan Ouest, district de Baiyun, Guangzhou

Email: support@childrensbedss.com

Phone:

Note:

Return Address: Please contact customer service for the return address

Business Hours: Monday to Friday: 9:00 AM to 6:00 PM (Pacific Time); Saturday and Sunday: Closed